User's Manual

• All managed PowerEdge, EqualLogic, EqualLogic FluidFS NAS, PowerVault, iDRAC7, CMC, Force10,
PowerConnect, and PowerEdge VRTX devices discovered, categorized, and inventoried by the
OpenManage Essentials server.
• PowerVault Modular Disk Storage Manager (MDSM) installed on the OpenManage Essentials server to
support PowerVault MD Series arrays.
• A trust relationship must exist between the domains of the management server and the managed
nodes.
• Microsoft .Net Framework 4.5
• Microsoft ASP.Net
• IIS 7.x or 8.x
• Web browser – Internet Explorer 8, 9, 10, or 11; Mozilla Firefox 22 or 23; supported only on Windows-
based operating systems.
Related Links
Minimum Requirements
Hardware Requirements
The following are the minimum recommended hardware configurations:
Hardware Medium Deployments Large Deployments
Number of managed systems Up to 500 500 to 2000
Processor 6 cores (1.8 GHz minimum) 10 cores (1.8 GHz minimum)
Memory 10 GB 12 GB
Hard drive
NOTE: If SupportAssist is
configured to collect the
system logs at regular
intervals, additional hard-
drive space is required. The
hard-drive space required
can be determined as 10 MB
x number of managed
devices.
8 GB 12 GB
Related Links
Minimum Requirements
Network Requirements
The following are the minimum network requirements:
• Internet connection – standard Gbe network.
• The OpenManage Essentials management server on which the SupportAssist application is installed
must be able to communicate with the SupportAssist server hosted by Dell over the HTTPS protocol.
• The OpenManage Essentials management server on which the SupportAssist application is installed
must be able to connect to the following destinations:
– https://api.dell.com/support/case/v2/WebCase — end point for the SupportAssist server.
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