User's Manual

2
Installing, Upgrading, And Uninstalling
Dell SupportAssist
The following sections provide information about installing, upgrading, and uninstalling Dell
SupportAssist.
Prerequisites
The following are the prerequisites:
• Dell PowerEdge servers running Dell OpenManage Essentials version 1.3
• Familiarity with OpenManage Essentials installation, configuration, and operation
For more information about installing, configuring, and using OpenManage Essentials, see the
appropriate Dell OpenManage Essentials User’s Guide and Dell OpenManage Essentials Release Notes at
dell.com/openmanagemanuals.
Minimum Requirements
This section provides the minimum requirements for SupportAssist to provide proactive support for Dell
PowerEdge servers (9G to 12G), Dell EqualLogic and PowerVault MD arrays and storage solutions,
EqualLogic FluidFS NAS appliances, iDRAC7, Dell PowerConnect Ethernet switches, Dell Force10 Ethernet
switches, Dell PowerEdge M1000e Blade Enclosure, and Dell PowerEdge VRTX.
NOTE: For information about SNMP configuration, firewall settings, web services, supported ports
and protocols specific to your environment, see the Dell SupportAssist Version 1.3 Quick Start Guide
and the Dell OpenManage Essentials User’s Guide at dell.com/support/manuals.
Related Links
Software Requirements
Hardware Requirements
Network Requirements
Software Requirements
The following are the minimum required software configurations:
• Dell OpenManage Essentials 1.3.
• Optional: Dell OpenManage Server Administrator (OMSA) installed and operational on all managed
PowerEdge devices.
• SNMP agent enabled on all managed PowerEdge servers, EqualLogic, EqualLogic FluidFS NAS,
PowerVault, iDRAC7, CMC, Force10, PowerConnect, and PowerEdge VRTX devices for OpenManage
Essentials discovery.
• All managed PowerEdge, EqualLogic, EqualLogic FluidFS NAS, PowerVault, iDRAC7, CMC, Force10,
PowerConnect, and PowerEdge VRTX devices configured to send SNMP traps to the OpenManage
Essentials server.
11