Technical White Paper

4 Dell SupportAssist – Proactive Support For EqualLogic Storage Hosting a Fluid File System | Version 1.0 | February 2014
Executive summary
Dell SupportAssist version 1.3 for Dell OpenManage Essentials identifies EqualLogic arrays with attached
FS7500 and FS7600 Fluid File System (FluidFS) as EqualLogic FluidFS NAS storage. This categorization is in
preparation for complete support of FluidFS devices in a later release. SupportAssist version 1.3 does not
provide support for FS7500 and FS7600 systems. SupportAssist version 1.3 automatically creates support
cases when issues arise on EqualLogic storage hosting a FluidFS, and collects information about the
hardware and uploads it to Dell to help solve the problem. For automatic case creation in SupportAssist
you must configure the EqualLogic storage hosting a FluidFS. This white paper provides guidance on
configuring SupportAssist and the EqualLogic arrays hosting a FluidFS as required to ensure proactive
support using SupportAssist. It also includes information on the features supported for EqualLogic arrays
hosting a FluidFS. Intended user of this white paper is assumed to have prior knowledge on administration
of EqualLogic storage, Fluid File System, OpenManage Essentials, and SupportAssist.