Technical White Paper

12 Dell SupportAssist – Proactive Support For EqualLogic Storage Hosting a Fluid File System | Version 1.0 | February 2014
Figure 7 Scheduling periodic collection of system logs
2.4 On-demand system log collection for EqualLogic storage hosting
a Fluid File System
When a support case is opened or updated, SupportAssist runs the collection tools on the devices that
generated the alerts, and then uploads the system logs to Dell. In certain conditions, if required by Dell
technical support, you may be required to manually collect the system logs and send it to Dell.
To send system logs manually:
1. Navigate to the Devices tab in SupportAssist.
2. Select the EqualLogic storage hosting a FluidFS on which the collection tool should be invoked.
3. Click Send System Logs.
4. The collection tool is invoked and the generated system log collection is uploaded to Dell.