Quick start manual

Verifying The Server Certificate

To verify the server certificate on ddldropbox.us.dell.com using Internet Explorer:

1. Open https://ddldropbox.us.dell.com .

A 404 — File or directory not found error may be displayed.

2. On the address bar, click the Security Report icon , and then click View Certificates.

The Certificate is displayed.

3. In the General tab, verify if the certificate displays a valid date.

4. Click the Certification Path tab, and verify if the GTE CyberTrust Global Root certificate is listed.

Testing SupportAssist Connectivity

The connectivity test enables you to test communication between the SupportAssist application and the

SupportAssist server hosted by Dell.

To test the connectivity:

NOTE: The Connectivity Test link is enabled only if you are logged on as a member of the

OpenManage Essentials Administrators or Power Users group.

1. In SupportAssist, move the mouse pointer over the <user name> link that is displayed beside the

Help link, and then click Connectivity Test.

2. In the Connectivity Test page, click Send.

The SupportAssist server receives the connectivity test, and sends a sample email with connectivity

status to the primary and secondary (optional) contact. If the connectivity status email is not

received, see the troubleshooting instructions in Connectivity Test Failure.

Verifying The Installation Of The Collection Tools

SupportAssist uses the following collection tools to generate the system log collection from supported

devices in the environment:

• Dell System E-Support Tool (DSET)

• Dell Lasso

The collection tools are automatically downloaded and installed in the background after the installation

of SupportAssist. To successfully generate the system log collection, the collection tools must be of a

version that is compatible with SupportAssist.

To verify if a compatible version of the collection tool is installed:

1. Navigate to the Control Panel.

2. Click Programs → Programs and Features.

The Uninstall or change a program window is displayed.

3. In the list of installed applications, verify if the compatible version of DSET and Lasso are installed.

NOTE: For information on the version of DSET and Lasso that is compatible with SupportAssist,

see the Dell SupportAssist For Dell OpenManage Essentials Support Matrix or the Dell

SupportAssist For Dell OpenManage Essentials Release Notes at dell.com/ServiceabilityTools.

If the collection tools are not installed, click the Update Available link displayed in the SupportAssist

header. The collection tools will be downloaded and installed in the background.