Quick start manual

Contents
1 Getting Started With SupportAssist......................................................................5
Setting Up OpenManage Essentials For SupportAssist........................................................................ 5
Configuring SNMP Services On Windows......................................................................................6
Configuring SNMP Services on Linux............................................................................................. 6
Installing SNMP Tools (Windows Server 2012 Or Later).................................................................7
Enabling Network Discovery (Windows Server 2008 Only)...........................................................7
Setting Up SupportAssist....................................................................................................................... 7
Ensuring Successful Communication Between The SupportAssist Application And The
SupportAssist Server........................................................................................................................8
Testing SupportAssist Connectivity................................................................................................ 9
Verifying The Installation Of The Collection Tools........................................................................9
Configuring The Default Device Type Credentials...................................................................... 10
Configuring Periodic Collection Of System Logs.........................................................................11
Verifying The System Log Collection Or Upload Configuration................................................. 12
Enabling Auto Update....................................................................................................................12
Troubleshooting.................................................................................................................................. 12
Registration Failure........................................................................................................................ 13
Collection Failure...........................................................................................................................13
Collection Upload Failure..............................................................................................................13
Connectivity Test Failure...............................................................................................................14