Quick start manual

Configuring Periodic Collection Of System Logs
To receive the full benefits of the support, reporting, and maintenance offering of your ProSupport Plus
service contract, you must configure SupportAssist to collect the system logs at periodic intervals for
each supported device type.
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage
Essentials Administrators or Power Users group.
1. Click the Settings tab.
2. Click Preferences.
The Email Settings, Support Collection, and Maintenance Mode page is displayed.
3. Under Support Collection, ensure that Enable scheduling is selected.
4. Click System Logs.
The System Logs page is displayed.
5. Under Edit Device Credentials, select the Device Type and Credential Type.
6. Verify or provide the credentials (Username, Password, Confirm Password, and Community String)
for the selected credential type. For more information, see Configuring The Default Device Type
Credentials.
7. Under System Log Collection Schedule, set the Frequency, and select the appropriate fields in
Specify day and time.
NOTE: For recommendations on setting the frequency of periodic collection, see Network
Bandwidth Consumption And Recommendations For Scheduling Periodic Collection.
8. Repeat step 5 to step 7 until you have scheduled the collection of system logs for all supported
device types in your environment.
9. Click Save Changes.
Network Bandwidth Consumption And Recommendations For Scheduling Periodic
Collection
NOTE: In an environment that consists of less than 300 devices, the network bandwidth consumed
for uploading the system log collection is about 4 MB/second.
The following table provides information about network bandwidth consumption and recommendations
for scheduling periodic collections in an environment that consists of 75 percent servers and 25 percent
switch and storage devices. The recommendations also assume compliance with the hardware, software,
and networking requirements for SupportAssist.
Total number of
devices
Network bandwidth
consumed for
uploading the
collection (GB/month)
Time taken for
generating the
collection (hours)
Recommendations for
scheduling periodic
collection
Less than 300 16 20 Weekly (overnight)
300 or more 7.2 to 47 22.5
For EqualLogic and
Force10 devices —
Weekly (overnight)
For Dell PowerEdge and
Dell PowerConnect
devices — Monthly (at
different times during
11