Owner's Manual

Known Limitations
PHOME-363: Users cannot adjust the alert flood level required to automatically enter Maintenance Mode.
Versions affected: 1.0, 1.0.1, 1.0.2, 1.1
PHOME-365: Dell SupportAssist does not allow the primary or secondary contact to opt out of receiving emails
individually.
Versions affected: 1.0, 1.0.1, 1.0.2, 1.1
PHOME-411: If an alert is generated on the OpenManage Essentials management server, the troubleshooting
tool (DSET) is not executed.
Versions affected: 1.1
PHOME-455: After upgrading SupportAssist from version 1.0.1 to 1.0.2 or 1.1, the Case List screen displays
Unknown in the Service Contract column for all cases. Prior to the upgrade the Service Contract column
displayed ProSupport.
Versions affected: 1.0.2, 1.1
PHOME-492: Support cases generated for devices with Basic Warranty service contract are displayed even
after the problem is resolved.
Versions affected: 1.1
PHOME-493: A new instance of DSET initiated by SupportAssist due to an alert, fails to execute, if DSET is
already running on the OpenManage Essentials managed node.
Versions affected: 1.1
PHOME-603: The following sequence can result in Dell SupportAssist troubleshooting tools not running on a
managed device even if a critical alert is triggered:
1) A support case is created for a critical alert on a device.
2) The troubleshooting tools are executed, the diagnostic results are sent to Dell.
3) The case is successfully resolved and the case is closed.
4) The same device triggers another critical alert within 24 hours of resolution of the previous case.
5) A support case is created for the alert, and the Progress column on the Cases tab of the dashboard displays
blank.
Versions affected: 1.1
PHOME-640: The Test Connectivity e-mail may be received without initiation of the e-mail connectivity test.
Versions affected: 1.1
PHOME-657: First-time launch of the SupportAssist dashboard takes time.
Versions affected: 1.1
Any changes to the OpenManage Essentials files, requires a restart of the SupportAssist windows service.