Owner's Manual

Upgrade
If an earlier version of Dell SupportAssist is already installed on your system, you can upgrade to SupportAssist
version 1.1.
Uninstallation
To uninstall Dell SupportAssist:
1) On the OpenManage Essentials server, click Start→ Control Panel→ Programs and Features.
The Programs and Features window is displayed.
2) Select Dell SupportAssist, and click Uninstall.
3) If the Programs and Features dialog is displayed, prompting your confirmation, click Yes.
SupportAssist and its troubleshooting tools are now uninstalled from your OpenManage Essentials server.
Open Issues and Resolutions
Fixed Issues/def
PHOME-330, PHOME-385: The following sequence can result in Dell SupportAssist troubleshooting tools not
running on a managed device that has an open case:
1) A support case is created for a device.
2) Troubleshooting tools run on the device.
3) The case is resolved and closed.
4) Within 24 hours, another support case is created for the same device.
5) The device goes down, or connectivity to it is interrupted.
6) Troubleshooting tools fail to run.
7) Log files indicate that troubleshooting data was gathered from the device within the past 24 hours, from
the previous support case.
Resolution: Once the device is back up and connectivity is reestablished, SupportAssist troubleshooting tools
will run within 24 hours, or earlier if a new case is created for the same device.
PHOME-377: SupportAssist cannot collect troubleshooting information from managed PowerVault MD
Series storage arrays unless Dell PowerVault Modular Disk Storage Manager (MDSM) is installed on the
OpenManage Essentials server. In addition, a message similar to the following will appear in the
log-file.txt log file:
{**********************************************************
Collection for PowerVault MD Series
**********************************************************
**********************************************************
Starting validation for PowerVault MD Series
**********************************************************
Verifying SMcli Path
The system cannot find SMcli
ERROR : 400 :SMcli is not installed on the MS
Validation failed for the host 192.168.1.5
Unable to perform collection
}