Owner's Manual

• The following are the minimum recommended hardware configurations:

Hardware Medium Deployments Large Deployments

Number of managed systems Up to 500 500 to 2000

Processo

6 cores 10 cores

Memor

8 GB 10 GB

Hard drive 6 GB 10 GB

• Other requirements:

− Web browser — Internet Explorer 8, 9, or 10 (32-bit) and Mozilla Firefox 11 or 12 (32-bit); supported only

on Windows-based operating systems.

− Microsoft .Net Framework 4.0

− Microsoft ASP.Net

− IIS 7.x

− Dell OpenManage Essentials 1.0.1 or higher

− Internet connection — standard Gbe network

NOTE: For information about the SNMP configuration, firewall settings, web services, supported ports and

protocols specific to your environment, see the Dell OpenManage Essentials User’s Guide or the Dell

SupportAssist Verifying the Installation document at support.dell.com/manuals.

Installation

Prerequisites

The following are the prerequisites:

• Dell PowerEdge servers running Dell OpenManage Essentials version 1.0.1 or higher

• Familiarity with OpenManage Essentials installation, configuration, and operation

NOTE: For more information about installing, configuring, and using OpenManage Essentials, see the latest

Dell OpenManage Essentials User’s Guide and Dell OpenManage Essentials Release Notes at

support.dell.com/manuals.

CAUTION: Dell does not support, and strongly suggests that you do not attempt, installing or operating

SupportAssist and OpenManage Essentials on the same server that runs Dell Proactive Systems Management

Enterprise (PSME). Doing so may cause duplicate cases or other unintended results. In addition, the

OpenManage Essentials and PSME trap receivers are incompatible, which can cause SNMP traps issues.

Installation and Configuration Notes

You can install Dell SupportAssist using one of the following installation packages:

• Dell SupportAssist installation package

• OpenManage Essentials installation package

To install SupportAssist:

1) Right-click the SupportAssist or OpenManage Essentials installer package file,

and click Run as Administrator.

2) Follow the instructions that appear on the screen.

NOTE: If your system connects to the Internet through a proxy server, the proxy server settings must be

configured in the Support Assist Profile page. For more information about configuring the proxy, see the Dell

SupportAssist Version 1.1 User's Guide at support.dell.com/manuals.

NOTE: For information about the components and configurations that you can verify to ensure that the

SupportAssist client installed on your system works as expected, see the Dell SupportAssist verifying the

Installation document at support.dell.com/manuals.