Owner's Manual

Installing, Upgrading, And Uninstalling Dell

SupportAssist

This chapter provides information about installing, upgrading, and uninstalling Dell SupportAssist.

Prerequisites

The following are the prerequisites:

• Dell PowerEdge servers running Dell OpenManage Essentials version 1.0.1 or higher

• Familiarity with OpenManage Essentials installation, configuration, and operation

For more information about installing, configuring, and using OpenManage Essentials, see the latest

Dell OpenManage

Essentials User’s Guide

and

Dell OpenManage Essentials Release Notes

at support.dell.com/manuals.

CAUTION: Dell does not support, and strongly suggests that you do not attempt, installing or operating Dell

SupportAssist and OpenManage Essentials on the same server that runs Dell Proactive Systems Management

Enterprise (PSME). Doing so may cause duplicate cases or other unintended results. In addition, the OpenManage

Essentials and PSME trap receivers are incompatible, which can cause SNMP traps issues.

Minimum Requirements

This section provides the minimum requirements for Dell SupportAssist to provide proactive support for Dell PowerEdge

(9th Generation and above), PowerVault MD arrays and storage solutions, iDRAC7, and Dell PowerConnect Ethernet

switches.

NOTE: For information about the SNMP configuration, firewall settings, web services, supported ports and

protocols specific to your environment, see the

Dell SupportAssist Version 1.1 Verifying the Installation

document

and

Dell OpenManage Essentials User’s Guide

at support.dell.com/manuals.

Software

The following are the minimum required software configurations:

• Dell OpenManage Essentials 1.0.1 or later.

• Optional: Dell OpenManage Server Administrator (OMSA) installed and operational on all managed PowerEdge

devices.

• SNMP agent enabled on all managed PowerEdge, PowerVault, iDRAC7, and PowerConnect devices for

OpenManage Essentials discovery.

• All managed PowerEdge, PowerVault, iDRAC7, and PowerConnect devices configured to send SNMP traps to

the OpenManage Essentials server.

• All managed PowerEdge, PowerVault, iDRAC7, and PowerConnect devices discovered, categorized, and

inventoried by the OpenManage Essentials server.

• PowerVault Modular Disk Storage Manager (MDSM) installed on the OpenManage Essentials server, in order to

support PowerVault MD Series arrays.

• A trust relationship must exist between the domains of the management station and the managed nodes.