Owner's Manual
For more information about the collected troubleshooting information, see Accessing And Viewing The Troubleshooting
Data.
What's New In This Release
• Proxy server support — Enables you to configure your proxy server settings in Dell SupportAssist. See
Configuring Proxy Server Settings.
• Role-based security — Restricts access to configure SupportAssist and test e-mail connectivity. Only members
of the OpenManageEssentials Administrator or Power Users group can configure SupportAssist and test e-mail
connectivity.
• Link and launch — Launch SupportAssist from the Extensions tab of the OpenManage Essentials graphical user
interface (GUI). See Launching Dell SupportAssist.
• Report filtering — Enables you to configure SupportAssist to prevent personally identifiable information (PII)
from being sent to Dell. See Enabling Report Filtering.
• E-mail notification for Basic Hardware service contract — Notifies potential hardware issues reported by
devices covered under Basic Hardware service contract through e-mail.
• User name notification — Displays the user name of the current user at the top-right of the dashboard in the
Signed in as field.
• Update available notification — Indicates if an updated version of SupportAssist is available. See Using The
Update Available Link.
• Support for Integrated Dell Remote Access Controller (iDRAC7) and Dell PowerConnect Ethernet switches —
Monitors alerts from iDRAC7 and PowerConnect Ethernet switches.
Other Documents You May Need
In addition to this guide, you can access the following guides available at support.dell.com/manuals. On the Manuals
page, click Software and then click Systems Management or Serviceability Tools. Click the appropriate product link on
the right-side to access the documents.
• The
Dell OpenManage Essentials User’s Guide
provides information about installing, configuring, and using
OpenManage Essentials.
• The
Dell SupportAssist Version 1.1 Verifying the Installation
document provides information about the
components and configurations that you can verify to ensure that SupportAssist works as expected.
• The
Dell SupportAssist Readme
provides the known issues and resolutions for SupportAssist.
• The
Dell System E-Support Tool User’s Guide
provides details about installing and using the Dell System E-
Support Tool (DSET) to generate reports.
• The
Dell Lasso User's Guide
provides an overview of the Lasso tool, the installation details, and the various
methods to generate reports.
• The
Glossary
provides information about the terms used in this document.
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and
product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer
service issues:
1. Visit support.dell.com.
2. Select your support category.
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