Owner's Manual
Confirming Connectivity Through The Proxy Server...............................................................................................23
Confirming E-Mail Connectivity..............................................................................................................................23
Viewing Troubleshooting Features.........................................................................................................................24
Configuring Troubleshooting Credentials...............................................................................................................24
Enabling Report Filtering.........................................................................................................................................25
Setting Dell SupportAssist To Maintenance Mode................................................................................................26
Using The Update Available Link............................................................................................................................26
Identifying The User Name.....................................................................................................................................27
Viewing And Updating The Profile Information......................................................................................................27
Accessing And Viewing The Logs..........................................................................................................................27
Accessing And Viewing The Troubleshooting Data...............................................................................................28
Viewing Dell SupportAssist Product Information...................................................................................................28
Viewing Support Information..................................................................................................................................28
4 Troubleshooting.........................................................................................................................31
Installing Dell SupportAssist...................................................................................................................................31
Launching Dell SupportAssist.................................................................................................................................31
Service Tag Warnings............................................................................................................................................32
Finding The Service Tag Locally......................................................................................................................32
Finding The Service Tag Remotely...................................................................................................................32
Service Contract.....................................................................................................................................................32
Service Contract Warning................................................................................................................................32
Service Contract Type Is Unknown..................................................................................................................33
Services..................................................................................................................................................................33
Security...................................................................................................................................................................34