Owner's Manual

If this occurs:
• Verify that you have sufficient privileges to start system services.
• Check the log-file.txt file in the logs directory (typically, C:\Program Files (x86)\Dell\Dell Integrated Support\logs
in 64-bit operating systems and at C:\Program Files\Dell\Dell Integrated Support\logs in 32-bit operating systems)
to see which component failed to load.
Service Tag Warnings
On rare occasions some cases may display an invalid Dell service tag warning. If you presume that the warning is
incorrect, you can use the Windows Management Instrumentation CLI command (wmic) to find the correct Dell service
tags for Windows devices.
To resolve service tag warnings:
1. Identify the service tag for your device. See Finding The Service Tag Locally and Finding The Service Tag Remotely.
2. Contact Dell technical support. See Contacting Dell.
Finding The Service Tag Locally
To find the Dell service tag on the local device, type the following at a Windows command prompt:
wmic csproduct get vendor,name,identifyingnumber
A message similar to the following is displayed:
IdentifyingNumber Name Name
ABCDEF0 PowerEdge R510 Dell Inc.
Finding The Service Tag Remotely
To find the Dell service tag on a remote device:
1. On the local device, at the command prompt, type:
wmic /user:<domain>\<user> /node:<nodename> bios get serialnumber
The device prompts for the user password.
2. Type the remote user password.
A message similar to the following is displayed:
SerialNumber
ABCDEF0
Service Contract
The Service Contract column on the Case List report, may display a warning icon or Unknown. See the following
sections for more information about these messages.
Service Contract Warning
A warning icon may appear in the Service Contract column of some cases if the associated device is not covered under
a Dell service contract or the service contract has expired.
32