Owner's Manual

Contents
Notes, Cautions, and Warnings...................................................................................................2
1 Overview.......................................................................................................................................5
Key Features.............................................................................................................................................................5
Features Supported With Dell Service Contracts.....................................................................................................5
Case Data Handling..................................................................................................................................................6
Event Handling..........................................................................................................................................................6
Data Collected .........................................................................................................................................................6
What's New In This Release....................................................................................................................................7
Other Documents You May Need.............................................................................................................................7
Contacting Dell.........................................................................................................................................................7
2 Installing, Upgrading, And Uninstalling Dell SupportAssist.................................................9
Prerequisites.............................................................................................................................................................9
Minimum Requirements............................................................................................................................................9
Software.............................................................................................................................................................9
Hardware..........................................................................................................................................................10
Network............................................................................................................................................................10
Downloading The Installation Package..................................................................................................................10
Installing Dell SupportAssist...................................................................................................................................10
Installing Dell SupportAssist Using The Dell SupportAssist Installation Package..........................................11
Installing Dell SupportAssist Using The OpenManage Essentials Installation Package.................................13
Verifying The Installation........................................................................................................................................14
Upgrading Dell SupportAssist.................................................................................................................................14
Uninstalling Dell SupportAssist..............................................................................................................................15
3 Using Dell SupportAssist.........................................................................................................17
Launching Dell SupportAssist.................................................................................................................................17
Case List Report......................................................................................................................................................17
Viewing The Case List Report..........................................................................................................................18
Customizing The Case List Display Data..........................................................................................................19
Device Inventory Report.........................................................................................................................................20
Viewing The Device Inventory Report..............................................................................................................20
Customizing The Device Inventory Display Data.............................................................................................20
Refreshing The Case List Or Device Inventory Display Data..................................................................................21
Configuring E-Mail Notification Preferences.........................................................................................................22
Configuring Proxy Server Settings..........................................................................................................................22