Owner's Manual

Log files are purged from storage after 45 days.
To view the Windows Event Log, invoke the Event Viewer application and then expand Applications and Services Logs.
The DellIntegratedSupport log file contains entries from the dashboard service. The dashboard logs messages here that
correspond to value of the Windows Registry key, WindowsEventLogLevel, or higher.
In the dashboard installation directory, you can view one log file per day. The current log file is named log-file.txt, and
contains log messages that correspond to the following values (or higher) in the Windows Registry key LogFileLevel:
FATAL, ERROR, WARN, INFO, and DEBUG, with special values of OFF and ALL. A registry value of ERROR results in logs
messages of FATAL, and ERROR, since FATAL is a higher level than ERROR.
The LogFileLevel Windows Registry key can be located at HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Dell\Dell
Integrated Support in 64-bit operating systems and at HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Dell Integrated Support
in 32-bit operating systems.
Accessing And Viewing The Troubleshooting Data
When a support case is automatically generated by Dell SupportAssist, data required to troubleshoot the issue is
collected and sent to Dell technical support. The collected troubleshooting information is also compressed and stored
on your OpenManage Essentials server in the reports directory (typically, C:\Program Files (x86)\Dell\Dell Integrated
Support\reports in 64-bit operating systems and at C:\Program Files\Dell\Dell Integrated Support\reports in 32-bit
operating systems).
The filename includes the device’s IP address, Dell service tag, and the date/time when the file was created. For
example:
• DSET_Report_for[ 192.168.1.254_SvcTag_AL12G26_2012-03-07T132648 ].zip
• Lasso_Report_for[ 10.94.216.76_SvcTag_897672S_2012-08-21T094147 ].zip.gpg (without PII)
• Lasso_Report_for[ 10.94.216.76_SvcTag_897672S_2012-08-21T094147 ].xml.gpg (with PII)
The report file is encrypted with the password, dell (all lowercase). The report information can then be viewed by
opening the dsetreport.hta file in your web browser.
NOTE: You should open the reports only when asked to do so by Dell technical support. Your report will not be
reviewed unless you have an open support case.
Viewing Dell SupportAssist Product Information
The About dialog box displays the SupportAssist product version, copyright information, and detailed SupportAssist
feature descriptions.
To view general and detailed SupportAssist product information:
1. Click the About link at the top-right corner of the SupportAssist dashboard.
The About dialog box is displayed, where you can view the general and detailed product information and also the
copyright information.
2. Click Close to return to the SupportAssist dashboard.
Viewing Support Information
The Help screen displays Dell SupportAssist product version and copyright information, and provides access to Dell
Technical Support and Dell OpenManage Essentials information.
To view the support information for SupportAssist:
1. Click the Help link at the top-right corner of the SupportAssist dashboard.
28