Owner's Manual

Identifying The User Name
The Signed in as: notification at the top-right corner of the Dell SupportAssist dashboard enables you to identify your
user name.
Viewing And Updating The Profile Information
To view and update user profile information:
NOTE: Ensure that you are logged on as a member of the OpenManage Essentials Administrators
(OmeAdministrators) or Power Users (OmePowerUsers) group. If you are not logged on as a member of the
OpenManage Essentials Administrators or Power Users group, the Profile and Connectivity Test links are disabled.
1. Click the Profile link at the top-right corner of the Dell SupportAssist dashboard.
The Contact Information page is displayed.
2. Type the company name in the Company Name: field. The company name must contain one or more printable
characters, and not exceed 256 characters.
3. Select the user for whom the contact information must be changed. You can select from:
– Primary
– Secondary
4. Make the required changes to any of the following fields:
– First Name — The first name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and not exceed
50 characters.
– Last Name — The last name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and not exceed
50 characters.
– Phone Number — In 123-456-7890 format, or in 123-456-7890 x 123 format (to include an extension). It must
contain a minimum of 10 characters, and not exceed 50 characters.
– Alternate Phone Number — Optional, with the same format and character requirements as the Phone
Number.
– Email Address — Provide the e-mail address in the [e-mail] format. It must contain a
minimum of five characters, and not exceed 50 characters.
5. Click Save.
Accessing And Viewing The Logs
The Dell SupportAssist dashboard stores Windows events and log messages in two locations:
• The Windows Event Log
• The dashboard installation logs directory (typically, C:\Program Files (x86)\Dell\Dell Integrated Support\logs in
64-bit operating systems and at C:\Program Files\Dell\Dell Integrated Support\logs in 32-bit operating systems)
A new log is created daily at 11:59 PM as per the time zone configured in the system, and is stored in the logs directory
with the date appended to the file extension. This enables you to identify the exact log file stored for a given date when
alerts occur. For example, log files similar to the following can be seen:
• log-file.txt 20120226
• log-file.txt 20120227
• log-file.txt 20120228
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