Owner's Manual
NOTE: Ensure that you are logged on as a member of the OpenManage Essentials Administrators
(OmeAdministrators) or Power Users (OmePowerUsers) group. If you are not logged on as a member of the
OpenManage Essentials Administrators or Power Users group, the Profile and Connectivity Test links are disabled.
1. Click the Profile link at the top-right corner of the SupportAssist dashboard.
The Contact Information page is displayed.
2. Click the Troubleshooting Features tab.
The Troubleshooting Credentials and Maintenance Mode tab is displayed.
3. In the Troubleshooting Credentials section, select the Enable report filtering for network identification data option.
4. Click Save.
Setting Dell SupportAssist To Maintenance Mode
SupportAssist can also be set into or out of Maintenance Mode. Maintenance Mode disables automatic case generation
activity, and enables you to make infrastructure changes without generating unnecessary alerts.
To set SupportAssist in or out of maintenance mode:
NOTE: Ensure that you are logged on as a member of the OpenManage Essentials Administrators
(
OmeAdministrators) or Power Users (OmePowerUsers) group. If you are not logged on as a member of the
OpenManage Essentials Administrators or Power Users group, the Profile and Connectivity Test links are disabled.
1. Click the Profile link at the top-right corner of the SupportAssist dashboard.
The Contact Information page is displayed.
2. Click the Troubleshooting Features tab.
The Troubleshooting Credentials and Maintenance Mode tab is displayed.
3. Under Maintenance Mode, select the Temporarily suspend case generation activity (for example, for purposes of
downtime, external troubleshooting, etc.) check box to toggle SupportAssist’s Maintenance Mode status.
– If you select the check box, SupportAssist is placed in maintenance mode.
– If you clear the check box, SupportAssist is taken out of maintenance mode.
4. Click Save.
A banner appears along the top of the SupportAssist dashboard displaying Maintenance Mode.
Once manually placed in Maintenance Mode, SupportAssist remains in that state indefinitely unless you clear the
status check box as in step 3.
NOTE: This procedure differs from how SupportAssist’s maintenance mode feature handles event storms. See
Event Handling for more information.
Using The Update Available Link
The Update available link is displayed at the top-right of the Dell SupportAssist if a newer version of SupportAssist is
available.
Click the Update available link to navigate to the location on the Dell support site from where you can download a newer
version of the SupportAssist.
NOTE: The Update Available link can also be accessed through the About dialog box.
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