Owner's Manual

– Linux

– ESX/ESXi

– PowerConnect

– iDRAC7

4. Type the following troubleshooting credentials in the corresponding fields:

NOTE: For PowerConnect Ethernet switches, the Username, Password, and Enable Password fields are

optional. However, information must be provided for these fields if the PowerConnect Ethernet switch is

configured with these details.

– Username — The user name must contain one or more printable characters, and not exceed 104

characters.

NOTE: Windows user names must be of the form [Domain\Username]. You can also use a period [ . ] to

indicate the local domain. This rule does not apply to Linux or ESX/ESXi credentials.

NOTE: For PowerConnect Ethernet switches the domain name need not be specified.

Examples of Windows user names: .\Administrator; MyDomain\MyUsername

Example of Linux, ESX/ESXi user name: Username

– Password — The user password must contain one or more printable characters, and not exceed 127

characters.

– Confirm Password — Repeat the user password. The password should match with one provided in the

Password field.

– Enable Password — For PowerConnect Ethernet switches only. The enable password must contain one or

more printable characters, and not exceed 127 characters.

NOTE: Your user credentials are encrypted and saved locally.

5. If you want to allow SupportAssist to automatically run diagnostic tools when there is a problem with a device,

select the Automatically run diagnostic tools when needed (user credentials required) option. The diagnostic tools

gather troubleshooting information from your OME-managed Dell devices, then compress and upload it for use by

Dell Technical Support to diagnose the issues.

6. If you do not want to send the personally identifiable information (PII) to Dell, select the Enable report filtering for

network identification data option. PII collected and sent by the diagnostic tools include complete configuration

snapshot of storage systems, hosts, and network devices which can contain host identification and network

configuration data.

NOTE: When report filtering is enabled, some of the data about your network is not transmitted to Dell.

Enabling report filtering may prevent Dell technical support from resolving your issue.

7. Click Save.

Enabling Report Filtering

Dell SupportAssist collects personally identifiable information (PII) such as the complete configuration snapshot of

storage systems, hosts, and network devices which can contain host identification and network configuration data.

In most cases, part or all of this data is required to properly diagnose issues. Your company’s security policies may

restrict sending this data outside of your network. You can chose not to send this data to Dell by enabling report filtering.

NOTE: When report filtering is enabled, some of the data about your network is not transmitted to Dell. Enabling

report filtering may impede Dell technical support from resolving your issue.

To enable report filtering: