Owner's Manual

SupportAssist initiates an e-mail connectivity test.
3. If the test is successful, a confirmation e-mail message is sent to you. The message provides the connectivity
status and a reminder to configure your devices for monitoring. The SupportAssist dashboard displays the following
success message:
A connectivity test has been successfully sent to Dell SupportAssist.
When you receive the connectivity confirmation e-mail from SupportAssist, ensure that your supported Dell
devices are properly configured for monitoring, as described in the Dell OpenManage Essentials User’s Guide at
support.dell.com/manuals.
If the connectivity test fails, the following error message is displayed:
Error: Connectivity test failed. Please check your network settings. If
your network settings are correct, please contact Dell Technical Support
for further instructions
If SupportAssist displays an error message, ensure that your network settings are correct, and then click Retry.
a) If the error persists, and you are certain that your network settings are correct, click the Dell Technical Support
link that appears below the error message to engage Dell technical support for troubleshooting assistance.
b) Once the error is resolved, repeat step 1 to step 3.
Viewing Troubleshooting Features
To view and/or update troubleshooting features:
NOTE: Ensure that you are logged on as a member of the OpenManage Essentials Administrators
(OmeAdministrators) or Power Users (OmePowerUsers) group. If you are not logged on as a member of the
OpenManage Essentials Administrators or Power Users group, the Profile and Connectivity Test links are disabled.
1. Click the Profile link at the top-right corner of the Dell SupportAssist dashboard.
The Contact Information page is displayed.
2. Click the Troubleshooting Features tab.
The Troubleshooting Credentials and Maintenance Mode page is displayed.
Configuring Troubleshooting Credentials
Dell SupportAssist gathers troubleshooting information from supported Windows, Linux, and VMware ESX/ESXi based
managed Dell server and storage devices, iDRAC7, and Dell PowerConnect Ethernet switches. To gather
troubleshooting information from your OpenManage Essentials-managed Dell systems, the user credentials must be
configured in SupportAssist.
To configure the credentials required for gathering troubleshooting information:
NOTE: Ensure that you are logged on as a member of the OpenManage Essentials Administrators
(OmeAdministrators) or Power Users (OmePowerUsers) group. If you are not logged on as a member of the
OpenManage Essentials Administrators or Power Users group, the Profile and Connectivity Test links are disabled.
1. Click the Profile link at the top-right corner of the SupportAssist dashboard.
The Contact Information page is displayed.
2. Click the Troubleshooting Features tab.
The Troubleshooting Credentials and Maintenance Mode tab is displayed.
3. Under Troubleshooting Credentials, select the Credential Type from the list. You can select from:
– Windows
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