Owner's Manual

NOTE: SupportAssist provides support for Windows NT LAN Manager (NTLM) authentication protocol only.

4. Type the Proxy Server Address or Name: and Proxy Port Number: in the appropriate fields.

NOTE: If the proxy credentials are not provided, SupportAssist connects to the proxy server as an anonymous

user.

5. If the proxy server requires authentication, select Proxy requires authentication, and then provide the following

information in the corresponding fields:

– Username — The user name must contain one or more printable characters, and not exceed 104

characters.

– Password — The user password must contain one or more printable characters, and not exceed 127

characters.

– Confirm Password — Repeat the user password. The password should match with the one provided in the

Password field.

6. Click Apply.

SupportAssist tests the proxy server settings, and the result of the test is displayed in a dialog box.

You can verify if the proxy settings has been configured correctly by testing the connection through the proxy server.

See Confirming Connectivity Through The Proxy Server.

Confirming Connectivity Through The Proxy Server

To test if Dell SupportAssist can connect to the Internet through the proxy server:

NOTE: Ensure that you are logged on as a member of the OpenManage Essentials Administrators

(OmeAdministrators) or Power Users (OmePowerUsers) group. If you are not logged on as a member of the

OpenManage Essentials Administrators or Power Users group, the Profile and Connectivity Test links are disabled.

1. Click the Profile link at the top-right corner of the SupportAssist dashboard.

The Contact Information page is displayed.

2. Click the Proxy Settings tab.

The Proxy Settings page is displayed.

3. Ensure that the proxy settings has been configured correctly. See Configuring Proxy Server Settings.

4. Click Apply.

A dialog box appears to inform the status of the connection through the proxy server.

Confirming E-Mail Connectivity

You can test the Dell SupportAssist e-mail connectivity status, in order to ensure that you can receive the most current

case and device updates.

For example, you may want to check the e-mail connectivity status following a network outage, a router or firewall

configuration change made to the e-mail address of the primary user.

To test the SupportAssist e-mail connectivity status:

NOTE: Ensure that you are logged on as a member of the OpenManage Essentials Administrators

(OmeAdministrators) or Power Users (OmePowerUsers) group. If you are not logged on as a member of the

OpenManage Essentials Administrators or Power Users group, the Profile and Connectivity Test links are disabled.

1. Click the Connectivity Test link at the top-right corner of the SupportAssist dashboard.

The Connectivity Test page is displayed.

2. Click Send.