Owner's Manual
Returning The Case List Data To The Default Sorting
To return to the default Case List view (Date Opened, in descending order), click the Cases tab.
The report refreshes to the default sorting criteria. Any new cases or updates to the current cases appear in the report.
Cases that are closed since the last refresh no longer appear.
Setting The Number Of Cases Displayed Per Page
To change the total number of rows displayed in one page, select the number of cases to display from the Display Cases:
list. You can choose from:
• 10 per page
• 20 per page
• 30 per page
Device Inventory Report
The Device Inventory report displays the supported OpenManage Essentials-discovered devices.
The following table describes the automatically-generated inventory information for your supported Dell devices, as
displayed in the Device Inventory report
Table 4. Device Inventory Report
Column Description
Device Type Indicates the type of device as discovered by OpenManage Essentials:
• Storage — The device is a Dell PowerVault storage array.
• Server — The device is a Dell PowerEdge server.
• PowerConnect — The device is a Dell PowerConnect Ethernet switch.
Service Tag A unique, alphanumeric identifier which enables Dell to individually recognize each Dell
device.
Device Name Indicates the NetBIOS name of the device as discovered by OpenManage Essentials.
OS Name Indicates the name of the operating system on the device as discovered by OpenManage
Essentials.
OS Revision Indicates the version of the operating system on the device as discovered by OpenManage
Essentials.
Viewing The Device Inventory Report
To view the Device Inventory report, click the Devices tab on the Dell SupportAssist dashboard.
NOTE: By default, the Device Inventory is sorted by Device Name, in ascending order. See Customizing The Device
Inventory Display Data for more sorting options.
Customizing The Device Inventory Display Data
The displayed Device Inventory data can be customized by:
• Sorting The Device Inventory Data By Column Name
• Filtering The Device Inventory Data By Column Name And Keyword
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