Owner's Manual

Column Description

• Alert ID, if available

• Alert description, if available

Progress

The current support case progress status. The progress status may be:

• Case Access Error — SupportAssist cannot currently access the case information.

• Case Service Unavailable — Dell’s support case service is currently unavailable.

• Troubleshooting Tool Not Supported — This device does not support SupportAssist’s

troubleshooting tools.

• Troubleshooting Opted Out — Customer has opted out of SupportAssist’s

troubleshooting capabilities.

• Troubleshooting Scheduled — Troubleshooting tool is scheduled to be run on this

device.

• Troubleshooting Tool Started — Troubleshooting tool has been invoked on this

device.

• Troubleshooting Tool Failed to Start — Troubleshooting tool failed to start on this

device.

• Troubleshooting Ran Successfully — Troubleshooting tool ran successfully on this

device.

• Troubleshooting Tool Failed to Run — Troubleshooting tool started but failed to run on

this device.

• Troubleshooting Information Uploaded — Troubleshooting information has been

uploaded to Dell technical support.

• Troubleshooting Information Failed to Upload — Troubleshooting information was not

successfully uploaded to Dell technical support.

Service Contract

The Dell service contract level under which the device is covered. The service contract

column may display:

• Unknown — SupportAssist cannot determine the service contract.

• Invalid Service Tag — The service tag of the device is invalid.

• No Service Contract — This device is not covered under a Dell service contract.

• Expired Service Contract — The service contract of the device has expired.

• Basic Support — This device is covered under a Dell Basic Hardware service

contract.

• ProSupport — This device is covered under a Dell ProSupport service contract.

Device Type

Indicates the type of device as discovered by OpenManage Essentials:

• Storage — The device is a PowerVault storage array.

• Server — The device is a PowerEdge server.

• PowerConnect — The device is a PowerConnect Ethernet switch.

Service Tag

A unique, alphanumeric identifier which enables Dell to individually recognize each Dell

device.

Date Opened

The date and time when the support case was opened.

Viewing The Case List Report

To view the Case List report, click the Cases tab on the Dell SupportAssist dashboard.