Owner's Manual

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Using Dell SupportAssist
This chapter provides information about using Dell SupportAssist.
Launching Dell SupportAssist
To launch SupportAssist:
1. On the OpenManage Essentials management server, do one of the following:
– Double-click the Dell SupportAssist desktop icon.
– Click Start→ All Programs→ Dell OpenManage Applications→ Dell SupportAssist→ Dell SupportAssist.
– In OpenManage Essentials dashboard, click the Extensions tab, and then click the SupportAssist Launch
link.
The Windows Security dialog box may be displayed.
2. If the Windows Security dialog box is displayed, type the User name and Password, and then click OK.
The SupportAssist dashboard opens in a web browser, and may display the Getting Started dialog box that informs you
to configure the proxy server settings and user credentials, if required.
Case List Report
The Case List report is the default Dell SupportAssist dashboard view.
The following table describes the automatically-generated support case information for your supported Dell devices, as
displayed in the Case List report.
Table 3. Case List Report Contents
Column Description
Case Status
The current state of the support case. The status of a case may be:
• Open — Dell technical support has opened the submitted case.
• In Progress — The case is currently being worked by Dell technical support.
• Customer Deferred — Dell technical support has deferred the case at the customer’s
request.
• Submitted — SupportAssist has submitted the case.
• No Case — No case exists for this device.
• Reopened — The case was previously closed, and has been reopened.
Case Number
The numeric identifier assigned to the support case.
Case Title
The case name, which identifies:
• Case generation method
• Device model
• Device operating system
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