Owner's Manual

CAUTION: Once you click Install, the Cancel button is disabled and the installation cannot be rolled back.

5. Click Install.

The Install Wizard Completed dialog box is displayed.

6. Click Finish.

SupportAssist opens in a web browser and displays the Getting Started dialog box that informs you to configure the

proxy server settings and user credentials, if required.

NOTE: The Service Contract column in the SupportAssist dashboard displays unknown for all support cases

created prior to the SupportAssist upgrade. Once an alert is received from the device, the

Service Contract column

is updated with the appropriate service contract type.

Uninstalling Dell SupportAssist

To uninstall:

1. On the OpenManage Essentials management server, click Start → Control Panel → Programs and Features.

The Programs and Features window is displayed.

2. Select Dell SupportAssist, and then click Uninstall.

3. If the Programs and Features dialog box is displayed, prompting you to confirm the uninstallation, click Yes.

SupportAssist and its troubleshooting tools are now uninstalled from your OpenManage Essentials server.

NOTE: All device, case, service contract, and user-entered information are removed when you uninstall

SupportAssist. If you reinstall SupportAssist, it registers with the SupportAssist server as a new client. The support

case information that was generated prior to uninstalling SupportAssist is not displayed.