Owner's Manual

NOTE: Microsoft User Access Control (UAC) requires that the installation be performed with elevated

privileges. If you are logged in to the OpenManage Essentials server as an administrator-level user, you can

double-click the installer package to install SupportAssist, but UAC displays the Open File - Security Warning

dialog box that you must acknowledge in order to proceed.

NOTE: SupportAssist installation requires that you allow Dell to save certain Personally Identifiable

Information (PII) such as your contact information, local administrator credentials, and so on. SupportAssist

installation cannot proceed unless you allow Dell to save your PII.

The Dell OpenManage Install dialog box is displayed.

2. In Available Options, select Dell SupportAssist, and then click Install.

The Dell SupportAssist - InstallShield Wizard (installation language selection) dialog box is displayed.

3. Follow the instructions from step 2 to step 18 in Installing Dell SupportAssist Using The Dell SupportAssist

Installation Package.

Verifying The Installation

To verify if the software, hardware, and network components required for Dell SupportAssist to provide proactive

support are configured correctly, see the

Dell SupportAssist Verifying the Installation

document at support.dell.com/

manuals.

Upgrading Dell SupportAssist

If an earlier version of Dell SupportAssist is installed on your system, you can upgrade to SupportAssist version 1.1.

To upgrade:

1. On the Dell OpenManage Essentials management server, right-click the installer package, then select Run as

administrator.

NOTE: Microsoft User Access Control (UAC) requires that the installation be performed with elevated

privileges that are obtained only through the Run as administrator option. If you are logged on to the

OpenManage Essentials server as an administrator-level user, you can double-click the installer package to

install SupportAssist, but UAC displays the Open File - Security Warning dialog box that you must

acknowledge to proceed.

The Dell SupportAssist - InstallShield Wizard (installation language selection) dialog box is displayed.

2. From the Select the language for the installation from the choices below list, select a language and click OK.

The Preparing to Install dialog box is briefly displayed and then the Administrator User Credentials dialog box is

displayed.

3. Provide the following information in the corresponding fields:

– Windows Domain — The Windows domain to which the OpenManage Essentials server belongs. You can

also use a period [ . ] for the local domain. It must contain one or more printable characters, and not exceed

255 characters.

– Username — The user name must contain one or more printable characters, and not exceed 104

characters.

– Password — The user password must contain one or more printable characters, and not exceed 127

characters.

– Confirm Password — Repeat the user password. The password should match with one provided in the

Password field.

4. Click Next.

The Ready to Install the Program dialog box is displayed.