Owner's Manual

The Remote System User Credentials (troubleshooting credentials) dialog box is displayed. Troubleshooting
credentials are required for SupportAssist to obtain troubleshooting information about your managed systems for
Dell technical support. This troubleshooting information enables Dell technical support personnel to investigate,
diagnose, and resolve the issues reported by SupportAssist. They are encrypted, and stored locally.
15. Type the following information in the corresponding fields:
NOTE: If you selected Linux or ESX/ESXi credentials instead of Windows credentials in the Administrator User
Credentials dialog box, the fields in the Remote System User Credentials dialog box appear blank.
– Username — The user name must contain one or more printable characters, and not exceed 255
characters.
NOTE: Windows credentials must be entered in the domain\username format. You can also use a
period [ . ] to indicate the local Windows domain.
– Password — The user password must contain one or more printable characters, and not exceed 127
characters.
– Confirm Password — Repeat the user password. The password should match with the one provided in the
Password field.
16. Click Next.
The Ready to Install the Program dialog box is displayed.
17. Click Install to install SupportAssist and its troubleshooting tools. By default, SupportAssist is installed at: C:
\Program Files (x86)\Dell\Dell Integrated Support\ in 64-bit operating systems and at C:\Program Files\Dell\Dell
Integrated Support\ in 32-bit operating systems.
As the SupportAssist application installs, the following Dell troubleshooting tools install in the background:
– Dell System E-Support Tool (DSET) — Diagnostic tool for Dell PowerEdge and iDRAC7 devices
– Lasso — Diagnostic tool for Dell PowerVault and Dell PowerConnect devices
DSET and Lasso gather troubleshooting information from your OpenManage Essentials-managed Dell devices, then
compress and upload it for use by Dell technical support when they diagnose issues.
For more information about the gathered troubleshooting information, see Accessing and Viewing The
Troubleshooting Data.
NOTE: SupportAssist requires both DSET and Lasso in order to install and operate. If you cancel either DSET
or Lasso installation, SupportAssist installation will exit. Your system will not be changed, and SupportAssist
will not be installed.
The Install Wizard Completed dialog box is displayed.
18. Click Finish.
The SupportAssist client opens in a web browser and the Getting Started dialog box is displayed.
The SupportAssist client installed on your system registers with the SupportAssist server hosted by Dell, and sends
you a registration confirmation e-mail.
NOTE: If there is an issue with registering the SupportAssist client with the SupportAssist server and the user
credentials you provided for the Windows service is different from the proxy server credentials, ensure that
you provide the proxy server credentials in SupportAssist. See Configuring Proxy Server Settings.
Installing Dell SupportAssist Using The OpenManage Essentials Installation Package
To install:
1. On the Dell OpenManage Essentials management server, right-click the OpenManage Essentials installer package,
then select Run as administrator.
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