Owner's Manual

– Preferred Email Language — From the list, select the desired language for SupportAssist e-mail
notifications.
– Email Address — Provide the e-mail address in the [e-mail] format. It must contain a
minimum of five characters and not exceed 50 characters.
– Receive case information via email upon alert generation — Select the check box to receive e-mail when
SupportAssist creates a support case.
8. Click Next.
The Secondary Contact Information (Optional) dialog box is displayed.
9. Provide the following information for the secondary person to whom Dell must send alert notifications, case status
notifications, and so on:
NOTE: Although the secondary contact information is not required, it is recommended that you enter a
secondary contact. If your primary contact becomes unavailable, Dell can contact your company through the
secondary contact. If both the primary and secondary contacts are configured with valid e-mail addresses,
both receive SupportAssist e-mails.
– First Name — The first name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not
exceed 50 characters.
– Last Name — The last name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not
exceed 50 characters.
– Phone Number — In 123-456-7890 format, or in 123-456-7890 x 123 format (to include an extension). It must
contain a minimum of 10 characters, and not exceed 50 characters.
– Alternate Phone Number — Optional, with the same format and character requirements as the Phone
Number.
– Email Address — Provide the e-mail address in the [e-mail] format. It must contain minimum
of five characters, and not exceed 50 characters.
10. Click Next.
The Administrator User Credentials dialog box is displayed.
11. Provide the following information in the corresponding fields:
– Windows Domain — The Windows domain to which the OpenManage Essentials server belongs. You can
also use a period [ . ] for the local domain. It must contain one or more printable characters, and not exceed
255 characters.
– Username — The user name must contain one or more printable characters, and not exceed 104
characters.
– Password — The user password must contain one or more printable characters, and not exceed 127
characters.
– Confirm Password — Repeat the user password. The password should match with one provided in the
Password field.
12. Click Next.
The Troubleshooting Tools dialog box is displayed.
13. Select Allow Dell to gather system details to aid troubleshooting (user credentials required) and then select one of
the following options under
Credential Type:
– Windows
– Linux
– ESX/ESXi
NOTE: You can provide credentials for Dell PowerConnect Ethernet switches and iDRAC7 after installing
SupportAssist. To provide the credentials, click the Profile link at the top-right of the SupportAssist dashboard
and then click Troubleshooting Features. For more information, see Configuring Troubleshooting Credentials.
14. Click Next.
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