Owner's Manual

• Dell SupportAssist installation package. See Installing Dell SupportAssist Using The Dell SupportAssist

Installation Package.

• OpenManage Essentials installation package. See Installing Dell SupportAssist Using The Dell OpenManage

Essentials Installation Package.

Installing Dell SupportAssist Using The Dell SupportAssist Installation Package

To install:

1. On the Dell OpenManage Essentials management server, right-click the SupportAssist installer package, then

select

Run as administrator.

NOTE: Microsoft User Access Control (UAC) requires that the installation be performed with elevated

privileges that are obtained only through the Run as administrator option. If you are logged on to the

OpenManage Essentials server as an administrator-level user, you can double-click the installer package to

install SupportAssist, but UAC displays the Open File - Security Warning dialog box that you must

acknowledge to proceed.

NOTE: SupportAssist installation requires that you allow Dell to save certain Personally Identifiable

Information (PII) such as your contact information, local administrator credentials, and so on. SupportAssist

installation cannot proceed unless you allow Dell to save your PII.

The Dell SupportAssist - InstallShield Wizard (installation language selection) dialog box is displayed.

2. From the Select the language for the installation from the choices below list, select a language and click OK.

NOTE: If you want to change the installation language after installing SupportAssist, you must uninstall and

then reinstall SupportAssist. Changing the web browser’s default language has no effect on the SupportAssist

dashboard display.

The Preparing to Install dialog box is briefly displayed and then the Welcome to Dell SupportAssist dialog box is

displayed.

3. Read the terms, and then click I Agree.

The License Agreement dialog box is displayed.

4. Read the software license agreement, select I accept the terms in the license agreement, and then click Next.

The Registration dialog box is displayed.

5. Provide the following information:

– Company Name — The company name must contain one or more printable characters, and must not

exceed 256 characters.

– From the Country/Territory: list, select your country or territory.

6. Click Next.

The Primary Contact Information dialog box is displayed.

7. Provide the following information for the primary person to whom Dell must send alert notifications, case status

notifications, and so on:

– First Name — The first name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not

exceed 50 characters.

– Last Name — The last name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not

exceed 50 characters.

– Phone Number — In 123-456-7890 format, or in 123-456-7890 x 123 format (to include an extension). It must

contain a minimum of 10 characters and not exceed 50 characters.

– Alternate Phone Number — Optional, with the same format and character requirements as the Phone

Number.