Owner's Manual

• Microsoft .Net Framework 4.0
• Microsoft ASP.Net
• IIS 7.x
• Web browser – Internet Explorer 8, 9, or 10 (32–bit) and Mozilla Firefox 11 or 12 (32–bit); supported only on
Windows-based operating systems.
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Hardware
The following are the minimum recommended hardware configurations:
Table 2. Minimum Hardware Configurations
Hardware Medium Deployments Large Deployments
Number of managed systems Up to 500 500 to 2000
Processor 6 cores (1.8 GHz minimum) 10 cores (1.8 GHz minimum)
Memory 8 GB 10 GB
Hard drive 6 GB 10 GB
Network
The following are the minimum network requirements:
• Internet connection – standard Gbe network.
• Port 443 must be open on the OpenManage Essentials management server.
• The OpenManage Essentials management server on which the Dell SupportAssist client is installed must be
able to communicate with the Dell SupportAssist server hosted by Dell over the HTTPS protocol.
Downloading The Installation Package
You can install Dell SupportAssist using one of the following:
• Dell SupportAssist installation package
• Dell OpenManage Essentials (version 1.1 or later) installation package
To download the installation package you want to use:
1. Visit support.dell.com and locate the SupportAssist installation package or the OpenManage Essentials installation
package.
2. Download the appropriate installation package to your OpenManage Essentials management server.
Installing Dell SupportAssist
By installing Dell SupportAssist, you agree to the Dell End User License Agreement, available for review at dell.com/
softwarelicenseagreement; and the Dell Privacy Policy available for review at dell.com/privacy. Your use of
SupportAssist is also subject to the terms of your Service Agreement and Terms and Conditions of Sale.
You can install SupportAssist using one of the following:
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