Owner's Manual

Resolving SSL Connection Failure
SSL connection failure may occur if your system does not have a certificate
installed from the issuing root certificate authority, GTE CyberTrust Global
Root. All Dell certificates are issued from this certificate authority.
To verify if the certificate is installed in Internet Explorer:
1
In the web browser window, click Tools → Internet Options.
The Internet Options dialog box is displayed.
2 Click the Content tab and then click Certificates .
The
Certificates dialog box is displayed.
3 Click the Trusted Root Certification Authorities tab.
4 Scroll to verify if GTE CyberTrust Global Root is listed in the Issued To and
Issued By columns.
If GTE CyberTrust Global Root is not listed, contact Dell technical support, for
assistance in getting the certificate installed.
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SupportAssist_VerifyInstall.fm Page 15 Monday, October 29, 2012 2:23 PM