Owner's Manual

E-Mail Connectivity Test
To preform the e-mail connectivity test:
NOTE: Ensure that you are logged in as a member of the OpenManage Essentials
admnistrators (OmeAdministrators) or Power Users (OmePowerUsers) group. The
Connectivity Test link is disabled if you are not logged in as a member of the
OpenManage Essentials Administrators or Power Users group.
1 Launch Dell SupportAssist.
2 Click the Connectivity Test link that is displayed at the top-right of the
dashboard.
The
Connectivity Test page is displayed.
3 Click Send .
The SupportAssist server receives the connectivity test, and sends a sample
e-mail with connectivity status to the primary and secondary (optional)
contact.
If the sample e-mail is not received by the primary or secondary (optional)
contact, it indicates that the SupportAssist client failed to communicate with the
SupportAssist server.
The e-mail connectivity test may fail due to:
• Proxy settings — If your network requires passing web browser traffic through
a proxy server, ensure that the proxy is enabled and configured in the
SupportAssist client. To resolve issues related to the proxy settings, see
Resolving Proxy Settings Issues.
• SSL connection failure — If the proxy settings is configured properly, but the
e-mail connectivity test fails, there may be a SSL connection failure. To
resolve SSL connection issues, see Resolving SSL Connection Failure.
Resolving Proxy Settings Issues
To resolve issues with proxy settings:
1
Configure your proxy server settings in the SupportAssist client. See
Configuring Proxy Server Settings (Dell SupportAssist Version 1.1 And
Above).
2 Perform the e-mail connectivity test. See E-Mail Connectivity Test.
SupportAssist_VerifyInstall.fm Page 13 Monday, October 29, 2012 2:23 PM