Owner's Manual

Network
The bandwidth requirement for the SupportAssist client is relatively low as it
communicates with the SupportAssist server only when there is a hardware issue.
To ensure successful communication between the SupportAssist client and the
SupportAssist server:
• The management server on which the SupportAssist client is installed must be
able to connect to the following destinations:
•
api.dell.com — end point for the SupportAssist server.
• ddldropbox.us.dell.com/upload.ashx — the file upload server where the
diagnostic test results are uploaded.
•Port
443 must be open on the management server.
Verifying The OpenManage Essentials
Configuration
For SupportAssist to automatically generate support cases if there is a problem, it
is essential that OpenManage Essentials is configured correctly to discover
supported devices and receive SNMP traps.
Follow the instructions in this section to ensure that OpenManage Essentials is
able to discover the supported devices and receive SNMP traps.
Configuring SNMP On Managed Nodes
After successful installation of OpenManage Essentials, ensure that you have
followed the instructions for configuring SNMP available in the OpenManage
Essentials Tutorials
→ First Time Setup. If you have not already configured
SNMP, perform the following:
1
Click Start → Run.
The Run dialog box is displayed.
2 In the Open box, type services.msc , and click OK .
The
Services window is displayed.
3 Browse the list of services, and ensure that the status of the SNMP Service is
displayed as
Started .
4 Right-click the SNMP Service → Properties.
The SNMP Service Properties dialog box is displayed.
SupportAssist_VerifyInstall.fm Page 10 Monday, October 29, 2012 2:23 PM