Owner's Manual

Troubleshooting

This chapter describes procedures you can use to troubleshoot Dell SupportAssist issues

Installing Dell SupportAssist

SupportAssist installation requires elevated Microsoft User Authentication (UAC) privileges, and may fail if

you attempt to install by double-clicking on the installer executable. If this occurs, install SupportAssist as

follows:

1. Right-click the installer executable.

2. Select Run as administrator.

NOTE: SupportAssist installation requires that you allow Dell to save certain Personally

Identifiable Information (PII) such as your contact information and local administrator

credentials, and so on. SupportAssist installation cannot proceed unless you allow Dell to save

your PII.

Launching Dell SupportAssist

If you see a Problem starting the Dell SupportAssist Service error upon launching

SupportAssist:

• There may be a Microsoft Windows registry configuration problem with the SupportAssist Windows

service. To resolve this issue, uninstall and then reinstall SupportAssist.

Service Tag Warnings

On rare occasions some cases may display an invalid Dell service tag warning. If you presume that the

warning is incorrect, you can use the Windows Management Instrumentation CLI command (wmic) to

find the correct Dell service tags for Windows devices.

To resolve service tag warnings:

1. Identify the service tag for your device.

2. Contact Dell technical support. See Contacting Dell.

Service Contract

The Service Contract column on the Case List report, may display a warning icon or Unknown. See the

following sections for more information about these messages.

Service Contract Warning

A warning icon may appear in the Service Contract column of some cases if the associated device is not

covered under a Dell service contract or the service contract has expired.