Owner's Manual

Viewing Support Information
The Help window displays Dell SupportAssist product version and copyright information, and provides
access to Dell Technical Support and Operations Manager information.
To view the support information for SupportAssist:
1. Move the mouse pointer over the Help link at the top-right corner of the SupportAssist dashboard,
and then click Help.
The Help window is displayed.
2. In the Help window :
– Read the General product and copyright information.
– Click the links under Dell SupportAssist Additional Information & Updates to view:
* Dell Technical Support launch points, community forums, blogs, and so on
* Dell product manuals for hardware and software products
3. Click Close to return to the SupportAssist dashboard.
Accessing And Viewing The Logs
The Dell SupportAssist dashboard stores Windows events and log messages in two locations:
• The Windows Event Log
• The dashboard installation logs directory (typically, C:\Program Files (x86)\Dell\Dell SupportAssist\logs
in 64-bit operating systems and at C:\Program Files\Dell\Dell SupportAssist\logs in 32-bit operating
systems)
A new log is created daily at 11:59 PM as per the time zone configured in the system, and is stored in the
logs directory with the date appended to the file extension. This enables you to identify the exact log file
stored for a given date when alerts occur. For example, log files similar to the following can be seen:
• log-file.txt 20120226
• log-file.txt 20120227
• log-file.txt 20120228
Log files are purged from storage after 45 days.
To view the Windows Event Log, invoke the Event Viewer application and then expand Applications and
Services Logs. The DellIntegratedSupport log file contains entries from the dashboard service. The
dashboard logs messages here that correspond to the value of the Windows Registry key,
WindowsEventLogLevel, or higher.
In the dashboard installation directory, you can view one log file per day. The current log file is named
log-file.txt, and contains log messages that correspond to the following values (or higher) in the Windows
Registry key LogFileLevel: FATAL, ERROR, WARN, INFO, and DEBUG, with special values of OFF and ALL. A
registry value of ERROR results in logs messages of FATAL, and ERROR, since FATAL is a higher level than
ERROR.
The LogFileLevel Windows Registry key can be located at HKEY_LOCAL_MACHINE\SOFTWARE
\Wow6432Node\Dell\Dell SupportAssist in 64-bit operating systems and at HKEY_LOCAL_MACHINE
\SOFTWARE\Dell\Dell SupportAssist in 32-bit operating systems.
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