Owner's Manual

Editing Device Credentials..................................................................................................................29
Enabling Or Disabling The Automatic Collection Of System Logs...................................................30
Resetting The Device-Specific Credentials To The Default Device Type Credentials..................... 31
Overwriting The Device-Specific Credentials With The Default Device Type Credentials..............32
Sending The System Logs Manually................................................................................................... 32
Scheduling The System Log Collection............................................................................................. 33
Default System Log Collection Schedule...........................................................................................33
Enabling Or Disabling The Scheduling Of System Log Collection................................................... 34
Disabling The Scheduling Of System Log Collection For A Specific Device Type...........................34
Ensuring Successful Communication Between The SupportAssist Application And The
SupportAssist Server............................................................................................................................35
Verifying The Server Certificate.................................................................................................... 36
Setting SupportAssist To Maintenance Mode....................................................................................36
Viewing The Case List......................................................................................................................... 37
Filtering The Case List Data By Column Name And Keyword..................................................... 37
Sorting The Case List Data By Column Name............................................................................. 38
Returning The Case List Data To The Default Sorting.................................................................38
Setting The Number Of Cases Displayed Per Page..................................................................... 38
Viewing The Device Inventory............................................................................................................38
Filtering The Device Inventory Data By Column Name And Keyword........................................38
Sorting The Device Inventory Data By Column Name................................................................ 39
Returning The Device Inventory Data To The Default Sorting....................................................39
Setting The Number Of Devices Displayed Per Page.................................................................. 39
Refreshing The Case List Or Device Inventory Display Data.............................................................39
Viewing And Updating The Contact Information..............................................................................40
Configuring Email Notification Settings.............................................................................................40
Accessing And Viewing The System Log Collection..........................................................................41
Viewing Dell SupportAssist Product Information...............................................................................41
Viewing Support Information............................................................................................................. 42
Accessing And Viewing The Logs.......................................................................................................42
Accessing The Context-Sensitive Help..............................................................................................43
5 Uninstalling Dell SupportAssist...........................................................................45
6 Troubleshooting..................................................................................................... 47
Installing Dell SupportAssist................................................................................................................47
Launching Dell SupportAssist............................................................................................................. 47
Service Tag Warnings..........................................................................................................................47
Service Contract..................................................................................................................................47
Service Contract Warning............................................................................................................. 47
Service Contract Type Is Unknown..............................................................................................48
Collection Failure................................................................................................................................48