Owner's Manual

NOTE: Disabling the scheduling of system log collection for a specific device type only disables the

generation of system log collection at periodic intervals on those devices. It does not disable

SupportAssist from generating a system log collection and uploading it to Dell, if a support case is

opened for those devices.

NOTE: The Settings tab is accessible only if you are logged on as a member of either the

Administrators or Domain Admins group.

1. Click the Settings tab.

The System Logs page is displayed.

2. Under Edit Device Credentials, select Server from the Device Type list.

3. Select the Credential Type for which you want to disable scheduling. The available options are:

– Windows

– iDRAC7

4. In System Log Collection Schedule section, set the Frequency to None.

5. Click Save Changes.

The following message is displayed in the System Log Collection Schedule section: System Log

Collection scheduling is turned off for the current Device Type and

Credential Type.

Related Links

Default System Log Collection Schedule

Scheduling The System Log Collection

Enabling Or Disabling The Scheduling Of System Log Collection

Ensuring Successful Communication Between The

SupportAssist Application And The SupportAssist Server

The SupportAssist application installed on the system must be able to communicate with the

SupportAssist server hosted by Dell to:

• Automatically create a support case if there is a problem with a device in your environment.

• Upload the generated system log collection to Dell.

• Verify if an updated version of SupportAssist is available.

To ensure that the SupportAssist application is able to successfully communicate with the SupportAssist

server:

• The system on which the SupportAssist application is installed must be able to connect to the

following destinations:

– https://api.dell.com/support/case/v2/WebCase — end point for the SupportAssist server. On the

system on which SupportAssist is installed, verify if you can access the following location using the

web browser: https://api.dell.com/support/case/v2/WebCase?wsdl.

– https://ddldropbox.us.dell.com/upload.ashx/ — the file upload server where the diagnostic test

results are uploaded.

• Verify if port 443 is open for ddldropbox.us.dell.com on the system on which SupportAssist is

installed. You can use a telnet client to test the connection. For example, use the following command:

o ddldropbox.us.dell.com 443.