Owner's Manual

4. Click Save Changes.

Related Links

Preferences

Resetting The Device-Specific Credentials To The Default

Device Type Credentials

If you had edited the credentials for a particular device, and later want to reset the credentials for that

device to the Default Device Type Credentials, you can do so using the Edit Device Credentials dialog

box.

CAUTION: Resetting to the Default Device Type Credentials overwrites the device-specific

credentials with the default credentials. After you reset the credentials, SupportAssist uses the

Default Device Type Credentials to collect the system logs on that device.

NOTE: You can reset the device-specific credentials to the Default Device Type Credentials for

only one device at a time using the Edit Device Credentials dialog box. To overwrite the device-

specific credentials for multiple devices belonging to a particular Device Type and Credential Type

at a time, see Overwriting The Device-Specific Credentials With The Default Device Type

Credentials.

To reset the device-specific credentials to the default device type credentials:

NOTE: To reset the device-specific credentials to the Default Device Type Credentials, you must be

logged on as a member of either the Administrators or Domain Admins group.

1. Click the Devices tab.

The Device Inventory is displayed.

2. Select a device in the Device Inventory table.

NOTE: You can only select a device that has a valid Service Tag. If a device does not have a

valid Service Tag, the check box for that device is disabled.

The Edit Device Credentials link is enabled.

3. Click Edit Device Credentials.

The Edit Device Credentials dialog box is displayed.

4. Click Reset to Default Device Type Credentials.

NOTE: The Reset to Default Device Type Credentials link is displayed only if you had previously

configured the selected device with specific credentials.

The Confirmation dialog box is displayed.

CAUTION: If you select the Do not show this reminder again option, SupportAssist does not

prompt for your confirmation when you attempt to reset the device-specific credentials the

next time.

5. Click Yes.