Owner's Manual

Contents
1 Overview......................................................................................................................7
Key Features...........................................................................................................................................7
Features Supported With Dell Service Contracts................................................................................. 7
Case Data Handling...............................................................................................................................8
Event Handling...................................................................................................................................... 8
Data Collected ......................................................................................................................................8
2 Installing And Setting Up Dell SupportAssist................................................... 11
Prerequisites.........................................................................................................................................11
Management Packs Required For SupportAssist................................................................................ 11
Minimum Requirements For Installing SupportAssist........................................................................ 12
Software Requirements................................................................................................................. 12
Hardware Requirements................................................................................................................13
Network Requirements..................................................................................................................13
Downloading The Installation Package.............................................................................................. 13
Installing Dell SupportAssist................................................................................................................14
Setting Up SupportAssist.....................................................................................................................16
Verifying The Installation.....................................................................................................................16
3 Dell SupportAssist Interface.................................................................................17
Case List............................................................................................................................................... 17
Device Inventory..................................................................................................................................19
Settings................................................................................................................................................20
System Logs.................................................................................................................................. 20
Proxy Settings................................................................................................................................ 21
Remote Connection......................................................................................................................22
Preferences....................................................................................................................................23
Contact Information......................................................................................................................23
Connectivity Test................................................................................................................................ 24
4 Using Dell SupportAssist.......................................................................................25
Launching Dell SupportAssist............................................................................................................. 25
Configuring Proxy Server Settings......................................................................................................25
Configuring The Default Device Type Credentials............................................................................26
Confirming Connectivity Through The Proxy Server.........................................................................27
Configuring A Remote Connection....................................................................................................27
Confirming Email Connectivity.......................................................................................................... 28
Filtering The System Log Collection.................................................................................................. 28