Owner's Manual

5. Click Apply.

SupportAssist validates the management group credentials by attempting to establish a remote

connection. If the remote connection is successful, the management group credentials are saved.

Related Links

Remote Connection

Confirming Email Connectivity

You can test the SupportAssist email connectivity status, to ensure that you receive the most current case

and device updates. For example, you may want to check the email connectivity status following a

network outage, a router or firewall configuration change, or change made to the email address of the

primary user.

To test the SupportAssist email connectivity status:

NOTE: The Connectivity Test link is enabled only if you are logged on as a member of either the

Administrators or Domain Admins group.

1. Move the mouse pointer over the user name link that is displayed beside the Help link, and then click

Connectivity Test.

The Connectivity Test page is displayed.

2. Click Send.

NOTE: If you have opted to not receive email notification when a new support case is

generated, SupportAssist does not send the connectivity confirmation email as well. For more

information about email notification settings, see Configuring Email Notification Settings.

SupportAssist initiates an email connectivity test.

– If the test is successful, a confirmation email message is sent to you. The message provides the

connectivity status and a reminder to configure your devices for monitoring. The SupportAssist

dashboard displays the following message:

A connectivity test has been successfully sent to Dell SupportAssist.

When you receive the connectivity confirmation email from SupportAssist, ensure that your

supported Dell devices are properly configured for monitoring.

– If the connectivity test fails, the following error message is displayed:

Error: Connectivity test failed. Please check your network settings. If

your network settings are correct, please contact Dell Technical Support

for further instructions.

* If SupportAssist displays an error message, ensure that your network settings are correct, and

then click Retry. If the error persists, and you are certain that your network settings are

correct, click the Dell Technical Support link that appears below the error message to engage

Dell technical support for troubleshooting assistance. Once the error is resolved, repeat step 1

to step 2.