Owner's Manual

5. If the proxy server requires authentication, select Proxy requires authentication, and then provide

the following information in the corresponding fields:

– Username — The user name must contain one or more printable characters, and not exceed 104

characters.

– Password — The user password must contain one or more printable characters, and not exceed

127 characters.

– Confirm Password — Repeat the user password. The password should match with the one

provided in the Password field.

6. Click Apply.

SupportAssist tests the proxy server settings, and the result of the test is displayed in a dialog box.

You can verify if the proxy settings has been configured correctly by testing the connection through the

proxy server. See Confirming Connectivity Through The Proxy Server.

Related Links

Proxy Settings

Configuring The Default Device Type Credentials

SupportAssist runs the appropriate collection tools and gathers the system logs from Operations

Manager-managed Dell PowerEdge servers. To run the collection tools on your supported devices, you

must configure SupportAssist with the Administrator credentials for each managed device type. The

Default Device Type Credentials section in the System Logs page allows you to configure SupportAssist

with the Administrator credentials for each supported device type and credential type.

To configure the default device type credentials:

NOTE: The Settings tab is accessible only if you are logged on as a member of either the

Administrators or Domain Admins group.

1. Click the Settings tab.

The System Logs page is displayed.

2. Under Edit Device Credentials, select a Credential Type from the list.

The available options are:

– Windows

– iDRAC7

3. Type the appropriate credentials in the corresponding fields:

– Username — The user name must contain one or more printable characters, and not exceed 104

characters.

NOTE: Windows user names must be of the form [Domain\Username]. You can also use a

period [ . ] to indicate the local domain.

Examples of Windows user names: .\Administrator; MyDomain\MyUsername

– Password — The user password must contain one or more printable characters, and not exceed

127 characters.

NOTE: Repeat step 2 and step 3 if you want to provide the Administrator credentials for more

than one Credential Type at a time.

4. Click Save Changes.