Owner's Manual

Using Dell SupportAssist

The following sections provide information about configuring and using Dell SupportAssist.

Launching Dell SupportAssist

To launch SupportAssist:

1. On the management server running Operations Manager:

– Double-click the Dell SupportAssist desktop icon.

– Click Start→ All Programs→ Dell→ Dell SupportAssist→ Dell SupportAssist.

The Windows Security dialog box may be displayed.

2. If the Windows Security dialog box is displayed, type the User name and Password, and then click

OK.

The SupportAssist dashboard opens in a web browser, and may display the First-Time Setup dialog box.

Configuring Proxy Server Settings

If your system connects to the Internet through a firewall or proxy server, you must configure the proxy

server settings in SupportAssist.

To configure the proxy server settings:

NOTE: The Settings tab is accessible only if you are logged on as a member of either the

Administrators or Domain Admins group.

1. Click the Settings tab.

The System Logs page is displayed.

2. Click Proxy Settings.

The Proxy Settings page is displayed.

3. Select Use Proxy Settings.

NOTE: SupportAssist supports Windows NT LAN Manager (NTLM) authentication protocol only.

4. Type the Proxy Server Address or Name and Proxy Port Number details.

NOTE: If the proxy server credentials are not provided, SupportAssist connects to the proxy

server as an anonymous user.