Owner's Manual

Preferences

The Preferences page enables you to configure Email Settings, Support Collection, and Maintenance

Mode. The following table provides information about the options displayed under Email Settings.

Field Description

Receive email notification when a new support

case is opened

Select this option to receive an email notification

when a new support case is opened.

Preferred email Language Enables you to select the preferred language for

email notifications.

The following table provides information about the options displayed under Support Collection.

Field Description

Automatically start a log collection when a new

support case is generated

Select this option to automatically start a system

log collection when a new support case is

generated.

Enable system log collection scheduling Select this option to enable scheduling of the

system log collection. To schedule the system log

collection, configure the System Log Collection

Schedule in the System Logs tab.

Send network identification information to Dell Select this option to allow sending network

identification information to Dell.

The following table provides information about the option displayed under Maintenance Mode.

Field Description

Temporarily suspend case generation activity

(e.g., for purposes of downtime, external

troubleshooting, etc.)

Select this option to set SupportAssist in

maintenance mode. While in maintenance mode,

no new support cases are opened.