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ManualsBrandsDell ManualsSoftwareDell SupportAssist Version 1.0 For Microsoft System Center Operations Manager
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Column Description
Server — The device is a Dell PowerEdge server or an iDRAC7 device.
Service Tag A unique, alphanumeric identifier that enables Dell to individually recognize each
Dell device.
Date Opened The date and time when the support case was opened.
You can set the number of support cases displayed per page by using the Display Cases drop-down box.
The navigation icons enable you to navigate the pages of the Case List.
Related Links
Dell SupportAssist Interface
Viewing The Case List
Filtering The Case List Data By Column Name And Keyword
Sorting The Case List Data By Column Name
Returning The Case List Data To The Default Sorting
Setting The Number Of Cases Displayed Per Page
Refreshing The Case List Or Device Inventory Display Data
Device Inventory
The Device Inventory displays the supported Operations Manager-discovered devices. The Edit Device
Credentials link allows you to edit the credentials of a selected device. The Send System Logs link allows
you to collect the system logs from a selected device and uploads it to Dell. You can filter the devices
that are displayed by selecting an option from the Filter By drop-down box. The icon enables you to
refresh the devices that are displayed.
The following table describes the automatically-generated inventory information for your supported Dell
devices, as displayed in the Device Inventory page.
Column Description
Device Type Indicates the type of device as discovered by Operations Manager:
Server — The device is a PowerEdge server or an iDRAC7 device.
Service Tag A unique, alphanumeric identifier that enables Dell to individually recognize each
Dell device.
Device Name Indicates the NetBIOS name of the device as discovered by Operations Manager.
Collection Status Indicates the status of the system log collection. The collection status may be:
• Collection Tools Not Supported — This device does not support
SupportAssist’s collection tools.
• Collection Scheduled — Collection tool is scheduled to be run on this device.
• In Progress — Collection tool has been invoked on this device.
• Failed to Start — Collection tool failed to start on this device.
• Failed to Run — Collection tool started, but failed to run on this device.
• Collection Uploaded — Collection information has been uploaded to Dell.
• Collection Failed to Upload — Collection information was not successfully
uploaded to Dell.
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