Owner's Manual
7. Click Finish.
The SupportAssist client opens in a web browser and the First-Time Setup dialog box is displayed.
The SupportAssist client installed on your system registers with the SupportAssist server hosted by
Dell, and sends you a registration confirmation email.
NOTE: If there is an issue with registering the SupportAssist client with the SupportAssist server
and your system connects to the Internet through a proxy server, ensure that you configure the
proxy server credentials in SupportAssist. See Configuring Proxy Server Settings.
NOTE: To configure SupportAssist to monitor your devices, after installing SupportAssist, follow
the instructions in Setting Up SupportAssist.
Related Links
Prerequisites
Minimum Requirements For Installing SupportAssist
Setting Up SupportAssist
Setting Up SupportAssist
To ensure that SupportAssist is able to monitor the supported devices, generate support cases if there is a
problem with any devices, and transmit the system logs to Dell, you must perform the following:
1. Establish Internet connectivity — If your system connects to the Internet through a firewall or proxy
server, the proxy server settings must be configured in SupportAssist. See Configuring Proxy Server
Settings.
NOTE: You must update the proxy server settings in SupportAssist whenever the proxy server
settings in your environment are changed.
2. Establish system log collection — Configure the Default Device Type Credentials in the System Logs
page for each Device Type and Credential Type. See Configuring The Default Device Type
Credentials.
3. Establish a remote connection — If SuportAssist is installed on either a non-host system (Operations
Manager 2012 SP1) or non-RMS system (Operations Manager 2007 R2), you must configure
SupportAssist to establish a remote connection with the management groups. See
Configuring A
Remote Connection.
Related Links
Prerequisites
Minimum Requirements For Installing SupportAssist
Installing Dell SupportAssist
Verifying The Installation
To verify if the software, hardware, and network components required for Dell SupportAssist to provide
proactive support are configured correctly, see the Dell SupportAssist Version 1.0 For Microsoft System
Center Operations Manager Quick Start Guide at dell.com/ServiceabilityTools.
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