Owner's Manual

5. Provide the following information for the primary contact to whom Dell must send alert notifications,
case status notifications, and so on:
– Company Name — The company name must contain one or more printable characters, and must
not exceed 256 characters.
– Country/Territory — Select your country or territory.
– First Name — The first name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and
must not exceed 50 characters.
– Last Name — The last name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and
must not exceed 50 characters.
– Phone Number — It must contain a minimum of 10 characters and not exceed 50 characters.
– Alternate Phone Number — Optional, with the same format and character requirements as the
Phone Number.
– Email Address — Provide the email address in the [e-mail] format. It must contain a
minimum of five characters and not exceed 50 characters.
– Preferred Email Language — Select the desired language for SupportAssist email notifications.
– Receive email notification when a new support case is opened — Select the check box to
receive an email when SupportAssist creates a support case.
NOTE: You can update the primary contact information and also provide a secondary contact
information after installing SupportAssist. If your primary contact becomes unavailable, Dell can
contact your company through the secondary contact. If both the primary and secondary
contacts are configured with valid email addresses, both receive SupportAssist emails. For
information about updating the contact information, see Viewing And Updating The Contact
Information.
The Ready to Install the Program dialog box is displayed.
6. Click Install to install SupportAssist and the associated system log collection tools. By default,
SupportAssist is installed at: C:\Program Files (x86)\Dell\SupportAssist\ in 64-bit operating systems
and at C:\Program Files\Dell\SupportAssist\ in 32-bit operating systems.
As the SupportAssist application installs, the following system log collection tool is also installed in
the background: Dell System E-Support Tool (DSET).
NOTE: DSET generates the system log collection from your Operations Manager-managed Dell
PowerEdge servers, then compresses and uploads it for use by Dell technical support to
diagnose issues.
For more information about the generated system log collection, see Accessing And Viewing The
System Log Collection.
NOTE: SupportAssist requires DSET in order to install and operate. If you cancel the DSET
installation, SupportAssist installation will exit. Your system will not be changed, and
SupportAssist will not be installed.
The Install Wizard Completed dialog box is displayed.
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