Owner's Manual

• For SupportAssist on Operations Manager 2012 SP1:
– Windows Server 2008 R2 with SP1
• Microsoft .Net Framework 4.0
• Microsoft ASP.Net
• IIS 7.x with Windows authentication enabled
• Web browser — Internet Explorer 8, 9, or 10 and Mozilla Firefox 23 or 24; supported only on
Windows-based operating systems.
Related Links
Minimum Requirements For Installing SupportAssist
Hardware Requirements
For information about the hardware requirements specific to your environment, see the latest Operations
Manager 2007 R2 Sizing Helper Tool or System Center 2012 Operations Manager Sizing Helper Tool at
microsoft.com.
Related Links
Minimum Requirements For Installing SupportAssist
Network Requirements
The following are the minimum network requirements:
• Internet connection – standard Gbe network.
• The server running Operations Manager on which the Dell SupportAssist plugin is installed must be
able to communicate with the Dell SupportAssist server hosted by Dell over the HTTPS protocol.
• If SupportAssist is installed on either a non-host system (Operations Manager 2012 SP1) or non-RMS
system (Operations Manager 2007 R2), SupportAssist must be configured to establish a remote
connection with the management group. See Configuring A Remote Connection.
• The management server must be able to connect to the following destinations:
– https://api.dell.com/support/case/v2/WebCase — end point for the SupportAssist server.
– https://ddldropbox.us.dell.com/upload.ashx/ — the file upload server where the diagnostic test
results are uploaded.
– http://ftp.dell.com/ — for getting new SupportAssist release information.
Related Links
Minimum Requirements For Installing SupportAssist
Downloading The Installation Package
To download the installation package:
1. Visit support.dell.com.
2. In the search box, type SupportAssist and click Search.
The search result is displayed.
3. Click the appropriate link to download the SupportAssist installation package to your management
server running Operations Manager.
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