Reference Guide

6
Quick Setup Reference for SupportAssist Reports
Dell OpenManage Essentials Microsoft System Center Operations Manager Dell SupportAssist for Servers
Requirements for SupportAssist
Recommendations:
1. Install the latest version of SupportAssist for
OpenManage Essentials on the server running
OpenManage Essentials.
2. Ensure that periodic collections are enabled
3. Discover the managed servers in
OpenManage Essentials using the following
methods:
• In-band (if the server has OMSA installed)
• Out-of-band – For monitoring the device
through iDRAC (12th and 13th generation
of PowerEdge servers only)
4. Discover storage and networking devices in
OpenManage Essentials using the
recommended protocols.
Data sent from the customer premises to Dell by
SupportAssist:
• DSET OMSA namespace collections (if the
server is discovered in-band)
• DSET iDRAC namespace collections (if the
server is discovered out-of-band).
• Lasso collections for EqualLogic, PowerVault
MD Series storage arrays, and networking
switches
Managed devices:
Server, storage, and networking devices
Managed devices: Servers Managed devices:
Servers
Requirements for SupportAssist
Recommendations:
1. Install the latest version of SupportAssist for
Servers.
2. Ensure that periodic collections are enabled
3. Add (discover) the managed servers in
SupportAssist:
• In-band (if the server has OMSA installed)
• Out-of-band – For monitoring the device
through iDRAC (12th and 13th generation
of PowerEdge servers only)
Data sent from the customer premises to Dell by
SupportAssist:
• DSET OMSA namespace collections (if the
server is discovered in-band)
• DSET iDRAC namespace collections (if the
server is discovered out-of-band).
• New Collector Collections
Data sent from the customer premises to Dell by
SupportAssist:
• DSET OMSA namespace collections (if the
server is discovered in-band)
• DSET iDRAC namespace collections (if the
server is discovered out-of-band).
Requirements for SupportAssist
Recommendations:
In-band server monitoring for SupportAssist:
• If the OMSA prerequisite is available, import
the Agent-based Dell Server Management Pack
(MP) in SCOM
• Install OMSA on the managed servers and
discover the servers in SCOM using the FQDN
Out-of-band monitoring for SupportAssist:
• Import the SNMP-based Dell DRAC MP in
SCOM
• Discover the servers in SCOM through SNMP
discovery using the iDRAC IP address (OMSA is
not required for out-of-band discovery)
Note: Dell out of band MP is the only MP that
requires a license and this MP is not a pre-
requisite for SupportAssist based monitoring.
See also SupportAssist Reports and SupportAssist for SCOM
Prerequisites:
1. Install the latest version of SupportAssist for
OpenManage Essentials on the server
running OpenManage Essentials
2. Ensure that periodic collections are enabled