Reference Guide

11
Recommendation Reprocessing Timelines for SupportAssist
Devices
Device type
Source of
Recommendations
Inventory Data Used for
Recommendations
Is
the Frequency of
Data Collection
Configurable?
Maximum
Limit
for Configuring Data
Collection Frequency
PowerEdge
server
OME collection
Latest
collection
sent to
Dell within
the previous
3 days
Yes
(by editing the
settings in the .xml file)
Starting with the default frequency,
the frequency
can be extended up to
a
maximum of 3 days.
Setting a lower
frequency ensures that the
recommendation is made on a more
accurate as
-maintained state.
DSET collection
Latest
collection
sent to
Dell within
the previous
60 days
Yes (through the user
interface)
Starting with the default frequency,
the frequency
can be extended up to
a
maximum of 60 days. Setting a
lower frequency ensures that the
recommendation is made on a more
accurate as
-maintained state.
EqualLogic
storage
arrays
SAN HQ collection
Latest
collection
sent to
Dell within
the previous
60 days
N/A;
Force10
Lasso collection
Latest
collection
sent to
Dell within
the previous
60 days
N/A
The following table provides a summary of the device types and collections used for recommendations.