Reference Guide

10
In-Band Vs. Out-Of-Band Recommendations From
SupportAssist
Mode of Discovery
in
the
Monitoring Solution
Operating System on
Managed Node (Server
)
OMSA
Recommendations
Available
Supported Server Generation
In
-Band
ESX
With
OMSA
Driver, BIOS and Firmware
9th to 13th
generation
In
-Band
ESX
Without
OMSA
No Recommendations
9th to 13th
generation
In
-Band
Linux
With
OMSA
Driver, BIOS and Firmware
9th to 13th
generation
In
-Band
Linux
Without
OMSA
No Recommendations
9th to 13th
generation
In
-Band
Windows
With
OMSA
Driver, BIOS and Firmware
9th to 13th
generation
In
-Band
Windows
without OMSA
No Recommendations
9th to 13th
generation
Out
-of-Band*
(Does
not depend on
operating system)
(Does
not depend on OMSA)
Firmware
and BIOS
12th and 13th
generation
* Out-of-band recommendations will be available when one of the following is used:
– SupportAssist for OpenManage Essentials version 2.0 or later
– SupportAssist for SCOM version 1.1 or later
– SupportAssist for Servers version 1.0 or later
• Periodic collections should be enabled for reporting.
• In OME:
 SupportAssist version 2.0 for OpenManage Essentials also provides sources of recommendation from OpenManage Essentials (default daily) as
well as DSET (schedule as defined by customer). Recommendations are built out of DSET reports (OMSA and iDRAC) as well as OpenManage
Essentials data (OME). This is listed in the source column.
 The latest collection from DSET or OpenManage Essentials for a Service Tag is used to drive the recommendations.
• In SCOM:
 SupportAssist version 1.1 for SCOM also provides sources of recommendation from DSET (schedule as defined by customer).
Recommendations are built out of DSET reports (OMSA and iDRAC). This is listed in the source column.
• Recommendations for CPLD and Power Supplies will not be provided because an incorrect upgrade to these components may be unrecoverable.
• DSET namespace reports will not drive recommendations.
The following table provides a summary of recommendations from SupportAssist for OpenManage Essentials version 2.0, SupportAssist for Microsoft
System Center Operations Manager version 1.1, and SupportAssist for Servers version 1.0.